ETERNAL LIMITED

Eternal Limited conducted its Q1FY27 earnings conference call on July 22, 2026, with management representatives including CEO Albinder Singh Dhindsa and CFO Akshant Goyal. Management reported an increase in long-term guidance for quick commerce from 5-6% to 6%, attributing this to improved efficiency and higher visibility on margins. They noted that growth in existing cities contributed significantly to overall performance. Management discussed competitive intensity, stating it has become more predictable, primarily driven by subsidies. They emphasized that discount-led growth is unsustainable and shared insights on customer retention and spending patterns. The call also covered operational metrics, including a focus on maintaining average order value (AOV) and the impact of seasonality on business performance. Management highlighted ongoing investments in infrastructure and the importance of customer experience in their growth strategy.

The management provided a balanced view of growth opportunities and competitive challenges.